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Replacement of Faulty Item

On Friday, I emailed Lovelights to say that one of the 3 Sensio lights I had ordered a year ago (but only just switched on for the first time) was buzzing. Gemma responded very quickly - and, on Tuesday, a replacement arrived from the manufacturer. Complaint to replacement 2 working days. Brilliant service. Thank you.
Matty

Great Customer Service

Hi, we recently purchased some lights for our new home. Amy helped us from start to finish, her customer service, patience and product knowledge was excellent throughout along with competitive pricing left us very happy with the results. We had one small problem with one light, again speaking with Amy, between Love Lights and the supplier this has been rectified swiftly, once again with excellent customer service from start to finish. Would definitely recommend Love Lights to others and will certainly use again, Thank you.
Dawn Cox

Chandeliers

Thank you for my beautiful chandeliers, the prompt delivery and excellent customer service.
Catherine Slater

Really Helpful

I just wanted to pass on a compliment to one of your staff members. I phoned this afternoon as I couldn’t find an item on your website (sycamore LED lighting). The girl I spoke to was really helpful and added the item straight away and I was able to then make a big order.   I didn’t get her name but am sure you can trace her. Great customer service and means I’ll be coming to you for my lighting from now on!
Dr King , 13th April 2016

Dear Lynsey,Yes, it arrived.Many thanks for the prompt customer service during our two orders.I shall have no hesitation in recommending Love Lights to others.
Allan Wood , 13th April 2016

Lynsey.I purchased some Sensio lights from your company  this afternoon.My sales enquiry was dealt with by Amy.I guess it's all too easy this day and age to complain about poor service and less convenient to make the time and take the effort to say thanks and acknowledge excellence.Amy dealt with my order brilliantly. Her product knowledge was excellent, she worked out exactly what I needed to buy and made sure it was competively priced. She phoned me back as she promised she would do, once she had checked stocks with your supplier and then took the order.Amy is a real asset to your company and someone I hope you really cherish having on board.Thank you for a very happy buying experience!
John , 29th March 2014

Hi Lindsey Lights delivered well package an excellent serviceThank you for all your helpRegardsJohn
Malcom Lamb , 18th March 2014

Hi Lynsey, Just to say that the order arrived intact and on time. I want to thank you for your efficiency and cheerfulness. Excellent service. You are my employee of the month. All the best
Teresa , 24th February 2014

Hi Lynsey,many thanks for your recent emails and for keeping us informed about our order.  Our lights arrived as promised and the electrician put them up yesterday.  They look absolutely amazing and have been well worth the wait :) Thanks again. Kind regards,Teresa
Joanna Westbrook , 12th December 2013

Just to let you know our electrician has been today to put the light up –WOW!!! Certainly makes a huge statement to the room – we are both thrilled with it thank you.
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