Privacy Policy

This privacy policy outlines how "LoveLights" use and protect the information that may be given whilst using this website.


Here at "LoveLights" we consider our customer privacy to be of the up most importance; due to this we are committed to ensuring that your privacy is protected. All information collected whilst using this website is held in compliance with the EU's General Data Protection Regulation (GDPR) which has replaced the Data Protection Act 1998.


This policy may be amended every so often by "LoveLights" therefore this page should be checked frequently to ensure you are up to date with any changes. This privacy policy has been updated in May 2018 to ensure compliance and describes how LoveLights make use of your personal data; this includes how we collect it, use it and keep it safe and secure. We will never request information from you which is excessive for it's purposes and we will only hold this data for as long as necessary for the purpose in which it was collected. 


Details Collected

We may collect the following information:

  • Your name and/or company name
  • contact information including email address
  • demographic information such as post code and preferences


The information we collect and how we use it

We require this information to understand your needs and in particular for the following reasons:

  • Internal record keeping.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We collect information via our website to monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
  • The information we collect online is contact and marketing information so that we can provide you with an efficient service. Website usage information is collected via cookies and Google analytics.

If you would prefer to not receive any forms of marketing information from us, please let us know by clicking the unsubscribe button on our emails, by emailing us directly, or by calling our office.

How do we collect it?

We obtain it either directly from yourself when you place an order with us, when you use the contact us form on our website or when you email us or telephone us directly.

Security

To ensure customer security and prevent unauthorised access there are suitable procedures in place to guarantee that the information we collect is safeguarded.


Controlling your personal information

We will not divulge any of your personal information to any third parties, unless required to do so by law or we have your permission. You may request details of personal information which we hold about you under the GDPR.


Website links

Our website links are for beneficial use of customers and therefore they should be aware that these sites are not under our control. We therefore cannot be held responsible for protection and privacy of information that is taken from sites which are not governed by this privacy statement.

 

By registering with Love Lights and using our website and/or service, you consent to the collection and use of this information by us. You have the right to request a copy of the information that we hold on you at any time. Please write, email or call us (our contact details are below).

 

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

 
How to contact us

Please contact us if you have any questions about our privacy policy or any of the information we may hold about you:
 
Email: sales@lovelights.co.uk
 
Phone: 01642 671725
 
Post: Love Lights
Unit 3, Harley Court
Sopwith Close
Preston Farm Industrial Estate
Stockton-on-Tees
TS18 3TT
 

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