Love Lights delivery time is usually 3 to 7 working days.

Orders placed before 12 noon for items that are in stock in our warehouse (stated as immediate dispatch on the product) will be delivered within 1 to 2 working days to UK mainland.

If the item states in stock but doesn't show an immediate dispatch delivery message on the product, this is not in stock in our Stockton store so items will be ordered from our suppliers and delivered to you within 3 to 7 working days.

Please note: We advise you book a qualified electrician to fit the lights once the goods have been received and not prior to this. We cannot be held responsible for any charges from electricians if goods arrive later than expected. Unfortunately deliveries can be delayed and are often out of our control however we make every effort to get your order to you on time. 

Returns  

• We accept unused boxed returns complete in original wrapping or unopened sealed plastic containers for refund or exchange within 14 working days after the goods are received, goods received back after this date or with wrappers/containers damaged or missing will not be refunded.
• You must take care of the goods whilst in your possession.
• If you wish to cancel your order and return goods you need to first put this in writing, either a letter to company's correct postal address as below or email to sales@lovelights.co.uk A telephone call is not sufficient.
• Goods will not be accepted back for credit until written approval has been obtained.
• If unwanted goods are returned within 14 days, you will be refunded within 30 days via payment method you purchased items with.
• We cannot refund any delivery charges incurred by LoveLights.
• Returns will not be accepted after 28 days from purchase unless under a decision from management.
• Please note all unwanted goods are to be returned at the customers cost.
• Please note - if you require an exchange, outbound shipping charges will apply. 

Faulty goods

• Claims for shortages or damaged goods on arrival cannot be accepted unless received by the company in writing, either a letter to company address or email to sales@lovelights.co.uk within 48 hours of receiving the goods. A telephone call is not sufficient.
• The company’s liability shall be limited to, at the company’s option, replacing the goods or refunding the price of goods.
• Upon written approval, all faulty or damaged goods must be sent back for inspection using the company's correct postal address. If found to have a manufacturing defect the customer will be offered a refund or exchange within 28 days and credited with any carriage costs paid. A receipt of carriage costs paid is needed.
• Immediate replacements for damaged goods will be charged and credit issued on the return of the damaged goods to the company in the original packaging.

• Please note , Goods supplied may vary in detail from the illustrations, drawings, measurements and descriptions set out in Love Lights sales literature. The information provided online is approximate and for guidance only and does not form part of the Contract. Colour finishes will be maintained as accurately as possible but matching cannot be guaranteed and all  terminology used in the Company's sales literature is, subject to these Conditions, and does not form part of the Contract or any other contract between the Company and the Buyer for the sale of Goods.

• Please note LoveLights cannot be held responsible for any electrician costs that you may occur.