Delivery

Love Lights delivery time is usually 3 to 7 working days.

Orders placed before 12 noon for items that are in stock in our warehouse (stated as immediate dispatch on the product) will be delivered within 1 to 2 working days to UK mainland.

If the item states in stock but doesn't show an immediate dispatch delivery message on the product, this is not in stock in our Stockton store so items will be ordered from our suppliers and delivered to you within 3 to 7 working days.

We advise you book a qualified electrician to fit the lights once the goods have been received and not prior to this. We cannot be held responsible for any charges from electricians if goods arrive later than expected. Unfortunately deliveries can be delayed and are often out of our control however we make every effort to get your order to you on time. 

 

Postage Rates are as follows:-

UK Mainland

            Orders under £39 will cost £4.99.            Orders £39 & over are FREE

UK Highlands & Islands


£15 per order

(Postcodes for Scottish Highlands and Islands are as follows: FK17-99, HS1-9, IV1-28, IV30-39, IV40-56, IV63, KW1-14, KA27-28, KW15-17, PA20-49, PA60-78, PH18-26, PH30-41, PH42-44, PH49-50, ZE1-3)

UK Non-Mainland & Republic of Ireland

£15 per order

International

Please email sales@lovelights.co.uk for delivery rates

Due to the size and fragile nature, some items will require a pallet delivery so will incur a £40 charge. These items will specify this in the product description and the delivery charge will automatically be applied at checkout.  


 
An email will be sent to you when your order has been dispatched.

Some of our smaller items are sent Royal Mail and the rest are sent with DPD Local. Our courier service send an email or text message (if mobile number is given) on the morning of delivery along with a 1 hour time slot.

 

 

Returns Policy

Returns  

  • We accept unused boxed returns complete in original wrapping or unopened sealed plastic containers for refund or exchange within 14 working days after the goods are received, goods received back after this date or with wrappers/containers damaged or missing will not be refunded.
  • You must take care of the goods whilst in your possession.
  • If you wish to cancel your order and return goods you need to first put this in writing, either a letter to company's correct postal address as below or email to sales@lovelights.co.uk A telephone call is not sufficient.
  • Goods will not be accepted back for credit until written approval has been obtained.
  • If unwanted goods are returned within 14 days, you will be refunded within 30 days via payment method you purchased items with.
  • We cannot refund any delivery charges incurred by LoveLights.
  • Returns will not be accepted after 28 days from purchase unless under a decision from management.
  • Please note all unwanted goods are to be returned at the customers cost.
  • Please note - if you require an exchange, outbound shipping charges will apply. 


Faulty goods

  • Claims for shortages or damaged goods on arrival cannot be accepted unless received by the company in writing, either a letter to company address or email to sales@lovelights.co.uk within 48 hours of receiving the goods. A telephone call is not sufficient.
  • The company’s liability shall be limited to, at the company’s option, replacing the goods or refunding the price of goods.
  • Upon written approval, all faulty or damaged goods must be sent back for inspection using the company's correct postal address. If found to have a manufacturing defect the customer will be offered a refund or exchange within 28 days and credited with any carriage costs paid. A receipt of carriage costs paid is needed.
  • Immediate replacements for damaged goods will be charged and credit issued on the return of the damaged goods to the company in the original packaging.
  • Please note LoveLights cannot be held responsible for any electrician costs that you may occur.

 

 

 

Advice for returning unwanted or faulty goods

  • Goods must be adequately sealed in original packaging. If goods are inadequately sealed we cannot be held responsible for any loss or breakages through carriage.
  • Attach address label securely to package
  • Ask for a certificate of posting from the post office as proof have sent the package. The post office does not charge for this service.
  • For all returns proof of purchase is needed. Please enclose a copy of your invoice with items on returning. If not available a note detailing customer name, address, contact number, item returning and date purchased is sufficient.
  • If a damaged product is of high value or there is a high risk of breakages through carriage the company will arrange collection of the goods. This decision is at the discretion of store manager.
  • If goods are returned without correct authorisation, the reimbursement of any carriage charges will be limited to the amount the company would have incurred with their own carrier. No liability will be accepted for loss or damage to goods returned by the customer without the company’s prior consent.
  • Please ensure goods are returned in their original product item box with no damages or defacing of these boxes; this includes stickers and writing as we cannot re-sell items once their individual product box has been defaced. Ensure all parts of the goods received are in the condition that you received them in.

 


Returns Address: 

Love Lights

Unit 3, Harley Court

Sopwith Close

Preston Farm Industrial Estate

Stockton-on-Tees

TS18 3TT   

(TS18 3WB can also be used as some couriers don't recognise other post code)

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